Follow the steps below to download the CloudLocker app

• Step 1: Go to App Store/CH Play, and enter "CloudLocker".
• Step 2: Enter the phone number (Enter the correct number on the phone to download the app).
• Step 3: Enter the OTP code sent to the device.
• Step 4: Enter Full Name to complete registration.

Currently, CloudLocker is supporting carriers such as: Mobi, Vina, Viettel and Vietnamobile, Gtel, I-telecom, Reddi.

Please check the cases below! - Does the "Delivery History" section on SantaPocket app have incoming orders? If yes, then the failure to receive SMS may be due to a network error, full memory,... Please follow the information on the app and proceed to receive the goods as usual. - If there is no order information in "Delivery history", please contact the sender/shipper to check if they sent the wrong phone number, then notify Hotline 0938.395.147 - 0949.498.835 for assistance.

Please check that you have filled in all required information, including the recipient's phone number, locker size, ...

If you still can't click "Send", please contact Hotline 0938.395.147 or 0949.498.835 for the support!

In case the CloudLocker application cannot be opened, it depends on many factors such as weak wifi signal, intermittent network, please exit the application and reopen it from the beginning.

If you still cannot open the application, please contact Hotline 0938.395.147 - 0949.498.835 for support!

In case the CloudLocker application cannot be opened, it depends on many factors such as weak wifi signal, intermittent network, please exit the application and reopen it from the beginning.

If you still cannot open the application, please contact Hotline 0938.395.147 - 0949.498.835 for support!

Please provide the phone number of sender/ shipper so that the Customer Service can check the order and support!

Currently, CloudLocker is supporting carriers such as: Mobi, Vina, Viettel and Vietnamobile, Gtel, I-telecom, Reddi.

Please contact Hotline 0938.395.147 - 0949.498.835 and provide order code for support!

Can't keep it, you need to register another account because one account is attached to a phone number. You can replace your lost sim or register an account with a new phone number.

Follow the steps below to download the CloudLocker app

Step 1: Go to App Store/CH Play, and enter "CloudLocker". Step 2: Enter the phone number (Enter the correct number on the phone to download the app). Step 3: Enter the OTP code sent to the device. Step 4: Enter Full Name to complete registration.

Please follow the instructions below to use the CloudLocker Web App version

SHIPPER

Step 1: Open Camera & Scan the QR code printed on the CloudLocker cabinet Step 2: Select "Use Web Version" Step 3: Enter the phone number and OTP code sent to the device Step 4: Fill in recipient information, choose locker's size Step 5: Press continue to open the locker automatically Step 6: Put the goods in the locker and close it

RECEIVER

*The web version does not apply to the CONTRACTOR. Please download the CloudLocker app and Recharge to receive the goods.

To cancel the order, you must ensure that the locker has not been closed and follow the instructions displayed on the application screen, specifically as follows:

• Step 1: Open the locker after filling in the recipient's information.
• Step 2: Wait for about “10 seconds” to see the order cancellation notice.
• Step 3: Click “HERE” and select “Yes, I am sure”.
• Step 4: Close the locker and wait for the system to respond. In case you have accidentally closed the locker and have not placed the package, please contact Hotline 0938.395.147 – 0949.498.835 for the support!

Please double-check the cases below!

1. Are you using the correct phone to receive the delivery message?
2. Did you scan the correct QR code according to the notification message?
3. Does your phone have 3G/4G or is it accessing Wifi? If you have checked all 3 cases above and still cannot open the locker, please contact Hotline 0938.395.147 or 0949.498.835 for support!

Please contact Hotline 0938.395.147 - 0949.498.835 and provide order code for support!

Please contact Hotline 0938.395.147 - 0949.498.835 and provide the correct time frame you want to check. The consulting staff will respond to the results within 48h - 72h.

To cancel the order, you must ensure that the locker has not been closed and follow the instructions displayed on the application screen, specifically as follows:

Step 1: Open the locker after filling in the recipient's information. Step 2: Wait for about “10 seconds” to see the order cancellation notice. Step 3: Click “HERE” and select “Yes, I am sure”. Step 4: Close the locker and wait for the system to respond.

In case you have accidentally closed the locker and have not placed the package, please contact Hotline 0938.395.147 – 0949.498.835 for the support!

It's fine but you need to ensure that your packages were taken completely.

You can transfer it to me.

Follow the steps below to top up CloudLocker wallet via VN Pay Step 1: Open SantaPocket app and select "Top-up" Step 2: Select the amount you want to top up Step 3: Select "VNPAY" and appropriate payment method

*About suitable payment method: There are 3 options to pay via VN Pay:

• Sections 1, 2, 5: If you have a wallet account or VN Pay QR, you can use it immediately.
• Section 3 - "ATM card and bank account": You can log in to your Internet Banking account (of the bank you often use to transfer).
• Section 4 - “International payment cards”: You can enter information on your Visa card to pay.

PRICE LIST: 60 millions/piece

BENEFITS:

• Selected cabinet color
• Receive 100% revenue from users
• Regular maintenance and repair from SUGA
• Free maintenance for 1 year, charge from 2nd year onwards
• Free installation

NOTE: The above costs do not include electricity and monthly operating fees (cloud rental, customer service, SMS servic

Please ensure the following requirements for assistance in extending the delivery time at CloudLocker cabinets:

• Make sure to complete the payment of the rental amount from the time of sending to the time of receiving the goods
• Goods is not instant food, fruit, fruit,...
• Goods worth less than 2 million VND
• Customers inform the exact time will come to pick up the goods

The time to calculate the cabinet rental fee for the first 3 days is as follows:

First day

• The first 12 hours: 500 vnd/30 mins = 12,000 vnd
• Next 12 hours: 700 vnd/30 mins = 16,800 vnd TOTAL: 28,800 vnd

Day 2: 1,000 vnd/30 mins = 48,000 vnd

Day 3: 2,000 vnd/30 mins = 96,000 vnd

PRICE LIST: Rent 1 cabinet: 8 million/piece Rent from 3 cabinets: 7 million/piece Rent more than 5 cabinets: 6 million/piece

BENEFITS:

• Receive 100% revenue from users
• Regular maintenance and repair from SUGA
• Free installation

NOTE: The partner will bear the cost of using electricity

Please follow CloudLocker's delivery reminder system below!

• On the application: notification reminder after 3 hours and continuously within 24 hours.
• After 24 hours from the time of sending the goods, the customer service center will call to remind you to pick up the goods.
• After 3 days, if you do not come to receive the goods, the package will be delivered to the company and notified via SMS/App to you.

Please bring your ID/CCCD to Suga Company and prove you are the owner of the goods to receive the goods back. After 1 month, the goods will be destroyed if you do not come to receive it.

This is an agreement between the Shipper and the Receiver. CloudLocker have no responsibility to intervene.

In case of power failure, the cabinet will still be able to operate for 2-3 hours because there is a backup generator inside.

In case the CloudLocker cabinet is placed outdoor, it will need a canopy and be covered on all 3 sides (top, left, right) Placing the cabinet away from direct sunlight will make scanning the QR code easier

CloudLocker supports 2 primary languages: English & Vietnamese.

For iPhone: Depending on the language Customer installed on the phone, the CloudLocker application will have the same language.

CloudLocker cabinets only change the paint color based on the requirements of customers and partners BUYING THE CABINETS.

Please follow the instructions below to send the goods to the Shipper:

• Step 1 (Rent 1 drawer for yourself): Open CloudLocker Application => Select the "Rent" feature => Select "Self-rent"
• Step 2 (After successfully sending the package & receiving SMS from Suga): Open CloudLocker Application => Select "the order" you just created => Select "Authorize" => Enter the shipper's phone number

*Note: The shipper must have the CloudLocker app to receive the packages (the cost of renting is still charged to the Authorizer, the shipper only plays the role of a picker).

Cleaning CloudLocker cabinets is relatively easy. You can use a wiping cloth with sanitizer solution. Cleaning schedule of CloudLocker: once every 2 weeks at 1 installing location (apartment unit).

Note: Do not use products with petroleum-based ingredients, such as Acetone. Because these are substances that can damage the painted surface of the cabinet.

• Depending on the size of the sender’s goods, the customer then chooses a suitable locker size for their goods·.
• If there is an issue involving the loss of a user’s package, CloudLocker will report the results to the person who requested the inspection within 48 hours after checking the camera. If the cause of loss originates from CloudLocker, the company will take responsibility for the package. *Note: CloudLocker is only liable for goods with a value of less than 2 million VND and can verify the cause of loss of the package was from SantaPocket.
• CloudLocker is not responsible for the contents of the package.
• Regulations on goods that are prohibited from sending/transporting according to state regulations.

The CloudLocker cabinets installation requires the following minimum standards:

• Minimum area is 1.2m wide * 0.65m deep, 2.5m high
• Have a roof/canopy
• Power source nearby
• Internet (optional wifi/ ethernet)
• Front position, easy for passersby to see
• Avoid sun exposure.

To ensure that products delivered to Customers and Partners are always of the highest quality and satisfaction, the CloudLocker team always follows a rigorous product inspection process at the factory, including:

• Check input materials
• Check right in the production line
• Checking the final product

CloudLocker delivery cabinets will be imported components and manufactured in Vietnam. The documents accompanying the cabinet will include Ex-warehousing paper and product warranty card.

CloudLocker delivery cabinets will be warranted for 1 year for all problems resulting from the production process. You can refer to the Terms and Conditions page for more detail!

In case of power failure, the cabinet will still be able to operate for 2-3 hours because there is a backup generator inside.